Returns & Refunds Policy

We want you to be happy with your order. This policy sets out your rights and how returns work.

Faulty, damaged, or incorrect items If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a full refund or replacement. Please contact us at hello@thelardershop.co.uk within 30 days of receiving your order, with your order number and a photo of the issue where possible. We'll put it right, and we'll cover return postage in these cases.

Change of mind — unopened, non-perishable items For most unopened, non-perishable products you may return them within 14 days of delivery for a refund. Items must be unused and in their original, resealed condition. You are responsible for the cost of return postage for change-of-mind returns.

Items that cannot be returned for change of mind By law, the following cannot be returned simply because you've changed your mind:

• Perishable goods and food items
• Sealed health, hygiene, or personal care products once opened (for example toiletries, toothpaste, and sanitary/liner products)

This does not affect your legal rights if an item is faulty, damaged, or incorrect.

How to return Email hello@thelardershop.co.uk with your order number and reason for return, and we'll provide instructions. Please do not send items back without contacting us first.

Refunds Once we receive and inspect your return, we'll process your refund to your original payment method within 14 days. Refunds include the price paid for the item; original delivery charges are non-refundable except where the item was faulty, damaged, or incorrect.

Your statutory rights These terms do not affect your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

The Larder Shop is a trading name of DVS Supplies Ltd. Company No. NI692544.